Frequently asked questions
What are the unique features of Kayra products?
Our products are developed with carefully selected active ingredients, including Amazon-inspired ingredients, combined with modern technologies to deliver effective results and a sophisticated sensory experience.
We want to highlight:
- Formulas that prioritize the health and recovery of the skin barrier.
- High-quality ingredients, focusing on deep hydration, regeneration, and skin protection.
- Union between scientific knowledge and Brazil's natural richness.
- Light, elegant, and fast-absorbing textures, suitable for different skin types, especially Latin skin.
- Commitment to quality, safety, and responsible development, placing efficacy and customer experience at the core of each product.
More than selling cosmetics, Kayra seeks to offer a self-care routine that combines luxury, innovation, and authenticity.
Is it possible to change the delivery address after making a purchase?
After the order is finalized on the website, it is not possible to change the delivery address. It will also not be possible to add, remove, or change items, or change the selected payment method.
How do I exchange a product I bought on the Kayra website?
To return products due to regret (only products purchased through Kayra's official website), the customer must notify Kayra through customer service channels within 07 (seven) calendar days from the date of receipt, and follow the instructions received for the request to be analyzed and processed. The product must be in its original packaging and accompanied by the invoice.
If a product different from the one purchased is delivered or a product is missing, the customer must notify Kayra through customer service channels within 07 (seven) calendar days from the date of receipt.
Situations in which exchange is accepted:
- Defective product;
- Reactions to the product;
- Did not like the product.
Some situations in which exchange is not accepted:
- Product is empty;
- Product shows signs of use;
- Product is past its expiration date.
Kayra can only refund the amount paid (in case of return) or exchange the product after internal analysis, confirming that the product meets the standards mentioned above. After this analysis, the process of refunding values or reshipping the product begins.
How to track my order status?
Shipping Confirmation Email: Click on the direct tracking link sent automatically once the seller dispatches the product.
Status Page: Access your account on the online store or enter your order number along with your email/phone on the website's tracking page.
